Refund policy

Our Iluumi product is backed by a 90-day return policy, allowing you to request a replacement or return within this time frame. If the product does not meet your expectations, kindly initiate the return process by sending us a message, and we will facilitate the refund accordingly.

Refunds typically take 3-5 days to process, subject to your bank's processing time. Should the refund not reflect on your original payment method within this period, feel free to reach out to us or your bank to address the matter.

Please note that if an incorrect address was provided during the order placement, we cannot be held responsible. We send email and text confirmations in advance to verify your order details.

In the event of a lost or stolen order left at your front door or on your property, we are not liable for such occurrences. For upcoming orders, you have the option to provide delivery instructions for leaving packages outside your property.

If you encounter issues with the device after several months of use, such as malfunctions or a lack of functionality, our 12-month warranty is in place to assist you. Additionally, you have the option to extend the warranty up to 5 years by including it in your initial order.